VFS operates a call centre to answer your questions about the visa application process.

The call centre cannot provide immigration advice, and cannot give you any information about the progress of your application after it has been sent to the UK Border Agency. To find out how your application is progressing, see the Track your application page.

Call centre service

You can also call our Visa Information Service on the following numbers:

Callers from anywhere in mainland China:

Telephone: 400-821-1182 (Callers will be charged for a local call)

Available Monday to Friday - 08:00 - 17:00

Languages available: English, Cantonese and Mandarin

Callers from Hong Kong & Overseas:

Telephone: +86-21-28939105

Available Monday to Friday - 08:00 - 17:00 (local time in China)

Callers will be charged for an international long distance call

Languages available: English, Cantonese and Mandarin

Our email and call centre service do not operate on public holiday closures of the British Embassy in China.