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- Customer Services
The UK Border Agency Visa Customer Services aims to offer
a fair and professional service to all our customers. We welcome
feedback which helps us to focus on where we need to improve.
If you have any comments, compliments or complaints, please speak
to a member of staff at the visa application centre, or write
to:
Director Visa Services (China)
BRITISH EMBASSY, BEIJING
Kerry Centre
21st Floor, 1 Guanghualu
Beijing 100020, PRC
- Complaints
Please note that this procedure applies only to complaints about
the process and does not include complaints about the decisions.
If you have a general complaint or one related to visa matters,
you may complain directly to the director visa services (China).
This person will accept your complaint and pass it to the correct
person for a response.
You may complain as follows:
In person: The receptionist will hand you a form to complete and
hand in.
By fax: (010) 8529 6080 (headed Director Visa Services (China)
By email: beijingvisacomplaints@fco.gov.uk
(headed Director Visa Services (China)
By letter: Director Visa Services (China)
BRITISH EMBASSY, BEIJING
Kerry Centre
21st Floor, 1 Guanghualu
Beijing 100020, PRC
What you should do:
In all cases, please provide:
• A clear name, address and telephone number
• A clear description of your complaint
• As much detail of names, dates, places etc as possible
What we will do:
• On receipt of your complaint we will send you a confirmation
of receipt letter containing a reference number for your complaint.
• In all cases we will take your complaint seriously and try and
give you a full reply within 20 working days.
• If we can not give you a full reply within the 20 working days,
we will tell you when we expect to do so and keep you up-to-date
with progress.
We do need to know from you if something goes wrong. Only then
can we do something about it and improve the service we offer.
To: DIRECTOR VISA SERVICES (CHINA)
From:
Name:____________________________________ (please print)
Address:___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Telephone No.:____________________________
Date: __________________
For further information
on complaints please visit the UK
Border Agency website
- Comments & Feedback
Are you happy about the service in UK visa application centre?
Our aim is to provide a fast and fair service to all applicants.
We would like to hear from you if
• You think you were not treated with courtesy and respect; or
• you have ideas on how we can improve our service; or
• you were satisfied with the service we provide.
Please email us your comments and suggestions to feedback.ukcn@vfshelpline.com
or call at our centre.
The UK Border Agency reserves the right to ask for additional
documents / make enquiries / call for an interview. It may mean
that a reply is given before or after our usual response times.
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